Did Not Attend (DNA) Policy
QUT Medical Centre has a strict 'Did Not Attend' (DNA) policy in place. Our clinical staff have limited appointments, and to ensure that patients are able to access appointments in a timely manner, our 'Did not attend (DNA)' policy has recently changed.
If you make an appointment and are unable to keep it, please let us know within two hours. Repeated failure to attend appointments without cancellation will mean that the Medical Centre may restrict your ability to see a doctor in a non-emergency situation.
On your first Did Not Attend, we will send you a text message informing you that you have missed your appointment and that a fee may be charged on your next non-attendance. Last minute cancellations will be considered as a Did Not Attend.
Late arrivals to booked appointments are considered as a 'Did Not Attend'. If you know you will be late to your appointment, please call reception as soon as possible. If you are late to your appointment, you may not be able to be seen, as the practitioner you have booked with has likely moved on to their next appointment. If you arrive late to your appointment with no notice and you are not able to be seen, you will be charged $40.00.
For any future appointments that you do not attend, you will be charged $40.00. This is an out-of-pocket charge and will not be covered under Medicare or Private Health Insurance. This fee MUST be paid before your next appointment.
If you think you require a longer consultation with your doctor, please let the receptionist know.
We understand that emergencies do arise, and somethings may be out of your control - if you are unable to make your appointment within the two hours' notice time, please CALL reception as soon as possible to discuss your situation and we will be more than happy to help arrange alternative arrangements.
Did Not Attend Policy - Psychology Appointments
QUT Medical Centre Psychologists have limited appointments and can have long waitlists.
QUT Medical Centre will contact patients booked in for appointments at least two days in advance. If you find you are unable to keep your appointment, we ask that you let us know as soon as possible, or within two days of your appointment.
If you cancel or reschedule your appointment on the day, this will incur a $40 Did Not Attend Fee, and may result in any future appointments being cancelled, and the psychologist not being able to see you.
Please CALL reception on 3138 3161 and speak to our receptionists if you are not able to make your appointment on the day. We understand that emergencies do arise, and somethings may be out of your control, and we will attempt to make you a new appointment or put you on a cancellation list. Not reaching out to reception may affect your future appointments.