Appointments
QUT Medical Centre operates Monday to Friday except Public Holidays. To make an appointment:
- Register and book an appointment online via the HotDoc app. Please select Gardens Point Campus or Kelvin Grove Campus
- Alternatively, you can contact our reception staff on 3138 3161.
After hours services are provided by Australian After Hours Doctors or at the emergency rooms of your local hospital.
Our staff, consisting of Doctors, Registered Nurse and Mental Health Nurses provide services within the medical centre on both campuses.
| Gardens Point Campus | Kelvin Grove Campus |
|---|---|
| Phone: (07) 3138 3161 | Phone: (07) 3138 3161 |
| X Block, Level 4 (Opposite the Lady Harriett Cafe) | U Block, Level 2, 44 Musk Avenue (Opposite Woolworths) |
All consultation fees for QUT students and staff are available on our costs page.
Medical emergencies on campus
If there is a medical emergency on campus and you need an ambulance:
- from internal phones, dial 0 000
- from mobile phones, dial 000 or 112. Remember you need to state location including city, state and country
After phoning for an ambulance, you must notify QUT Security on 3138 8888. A Security Officer will come to you and also guide the Queensland Ambulance Service (QAS) to you.
For emergencies NOT requiring an ambulance, contact QUT Security on 3138 8888 or 1800 065 585.
In cases of unconscious person/s there are AEDs (Automated External Defibrilator) in various locations around the university.
Information Sheet
QUT Medical Centre runs an appointment system, but urgent medical problems will be dealt with as promptly as possible. Please tell our staff if you feel you need urgent assistance.
Did Not Attend (DNA) Policy
QUT Medical Centre has a strict 'Did Not Attend' (DNA) policy in place. Our clinical staff have limited appointments, and to ensure that patients are able to access appointments in a timely manner, our 'Did not attend (DNA)' policy has recently changed.
If you make an appointment and are unable to keep it, please let us know within two hours. Repeated failure to attend appointments without cancellation will mean that the Medical Centre may restrict your ability to see a doctor in a non-emergency situation.
On your first Did Not Attend, we will send you a text message informing you that you have missed your appointment and that a fee may be charged on your next non-attendance. Last minute cancellations will be considered as a Did Not Attend.
Late arrivals to booked appointments are considered as a 'Did Not Attend'. If you know you will be late to your appointment, please call reception as soon as possible. If you are late to your appointment, you may not be able to be seen, as the practitioner you have booked with has likely moved on to their next appointment. If you arrive late to your appointment with no notice and you are not able to be seen, you will be charged $40.00.
For any future appointments that you do not attend, you will be charged $40.00. This is an out-of-pocket charge and will not be covered under Medicare or Private Health Insurance. This fee MUST be paid before your next appointment.
If you think you require a longer consultation with your doctor, please let the receptionist know.
We understand that emergencies do arise, and somethings may be out of your control - if you are unable to make your appointment within the two hours' notice time, please CALL reception as soon as possible to discuss your situation and we will be more than happy to help arrange alternative arrangements.
Did Not Attend Policy - Psychology Appointments
QUT Medical Centre Psychologists have limited appointments and can have long waitlists.
QUT Medical Centre will contact patients booked in for appointments at least two days in advance. If you find you are unable to keep your appointment, we ask that you let us know as soon as possible, or within two days of your appointment.
If you cancel or reschedule your appointment on the day, this will incur a $40 Did Not Attend Fee, and may result in any future appointments being cancelled, and the psychologist not being able to see you.
Please CALL reception on 3138 3161 and speak to our receptionists if you are not able to make your appointment on the day. We understand that emergencies do arise, and somethings may be out of your control, and we will attempt to make you a new appointment or put you on a cancellation list. Not reaching out to reception may affect your future appointments.
Appointments
Sometimes our schedule may be disrupted by a medical emergency. If you have to wait to see the doctor we apologise - believe it or not, we do try to run on time!
Telephone - you can contact the nurses in the Medical Centre by phone during normal surgery hours. Emergency calls will be given immediate attention.
A Registered Nurse is in attendance during most opening hours. Best times for non-urgent visits are 8:30 to 11:00am and 1:00 to 3:00pm.
Important note to patients: Our clinicians (including GPs, Mental Health Nurses, and Psychologists, ect) cannot provide medical care if you are not physically in Australia. This includes phone calls, ZOOM calls, requesting scripts, referrals or letters. If you are not physically in Australia, we encourage you to access medical care in your local area or wait until you are back in Australia.
Important instructions for your first appointment
- Arrive at least 15 minutes ahead of time
- Check in at the desk in reception. You must present your Medicare or Overseas Student Health Cover (OSHC) Card and your student or staff ID card as well as Health Care card from Centrelink if you have one
- Bring any medications you are currently taking
- Bring any relevant medical records
Medical Certificates for Special Consideration
Students should see their regular doctor or the doctor that was consulted during their illness. As a general rule, it is not appropriate for a Doctor to write a Certificate for an illness that they were not consulted about at the time. Certificates are not treated as a medical emergency and will be scheduled as routine appointments (it might be 2 days until the next routine appointment). However, appointments for actual illnesses are prioritised according to severity.
Students should see information contained in Application for assignment extension, deferred examinations or special consideration page.
Medical Records
Transfer of Medical Records
For patients wishing to transfer their medical records from another practice to QUT Medical Centre, please complete the Transfer of Medical Records form HotDocs.
Transfer of Medical Records form:
Kelvin Grove
Garden's Point
Release of records
Records will be released to the nominated health care professional after receiving signed consent from the patient.
There are no charges for a Health Summary, however if you are requesting a full or partial release of files, we may charge a reasonable administration fee (including fees for photocopying). Our Practice will send out an invoice to the patient prior to sending the medical records and once the fee has been paid, we will process the request.
Release of Records form:
Kelvin Grove
Garden's Point
Feedback and Review
We welcome any and all feedback and reviews at our practices.
If you would like to give your feedback on a recent appointment or interaction with our staff, please leave us a review on our Google page!
Gardens Point Google Review
Kelvin Grove Google Review
Please direct any concerns/complaints you may have to Chris Poole, Associate Director, on 3138 6726 or email c3.poole@qut.edu.au
If you feel your complaint has not been adequately resolved or feel you need to discuss the matter with an independent organization you may contact the Office of the Health Ombudsman.
Office of the Health Ombudsman
GPO Box 13281 George Street
Brisbane Qld 4003
Telephone: 133 646 Email: info@oho.qld.gov.au www.oho.qld.gov.au